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Hope Starts Here: Making Strides Frequently Asked Questions

If you have questions, we have answers. Choose from the links below for answers tosome commonly asked questions. If you still have questions, please visit our Contact Us page.

Online Transactions

Sign Up /Registration

General Fundraising

Online Fundraising

Online Transactions

Is my information secure?
The American Cancer Society has made every effort to protect your personal information. We use industry-standard SSL encryption techniques toensure thatyour credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is my credit card information handled?
Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.


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Sign Up/Registration

Which registration option should I choose to participate in an event?
It's up to you. If you are interested in starting a team,select the "Start a Team" option. There is no minimum number of people required on a team and getting a group together is easy. However, if you would prefer to walk by yourself, select the "Individual Sign Up" link instead. If you would like to join an existing team, select the "Join a Team" option and search for your team.

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General Fundraising

How do I use my username and password?
Every time you visit the Web site, be sure to log in with your username and password via the link at the top left of your screen. If you have visited the site before, your computer may have a "cookie" and will recognize you, logging you in automatically. Logging in provides you access to theMy Participant Center page, your personal page, your team's information, and online tools to encourage your friends and family to support you.

What if I've forgotten my username and password?
Remember that your username and password are case sensitive.
Click here to find your password. You will receive an email with your username and password.

How do I change my username and/or password?
First, log in to the site using your current username and password. After logging in, you will see a link at the top of the page called "My Profile." Once you are in your profile, you will be able to change your contact information, email address, username, and password. All changes will be made to your account immediately. There is no need to log in again.

How do I unsubscribe from email?
Toward the bottom of each email message, there is a link that says "Click Here to Unsubscribe from this Email Message." Click the link and follow the instructions given to unsubscribe. Please remember that the emails we send you are related to Making Strides Against Breast Cancer and often contain helpful updates.


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Online Fundraising

What is a Personal Page?
A Personal Page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to My Participant Center. You will be able to customize images and text. It is an easy and effective way to spread the word to everyone you know! Upload a photo of yourself or a loved one who’s had breast cancer.

By default I have a personal page, Do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized email messages, your personal page can be your own creative expression of your commitment to the cause. Utilize the elements of text, photo, and status indicators to their fullest advantage. It works!

How do I ask people to support my effort?
Our easy to use online fundraising tool allows you to safely and securely upload email addresses of friends and family into your Making Strides address book. Using our sample emails, or creating your own, you can email friends asking them to join you as a participant, or support you with a donation.

How do I change my personal fundraising goal?
Log in to the site using your username and password. Then click on My Participant Center. On the bottom right-hand side of the Participant Center is where you can modify your personal fundraising goal. Simply enter your new goal and submit the changes.

How do I change my team name, team division or team goal?
Only the team leader has the ability to change the team name or team division. The team leader will need to log in to the site, click on My Walk Center, click the My Team Progress button on the top right, and update the team name, division, and goal on the Team Progress page.

How can I see who has donated to me?
Log in to the site using your username and password, then click on My Participant Center. Click the My Progress tab; this will allow you to view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the site using your username and password, then click on My Participant Center. Click the Team Progress tab; this will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my Personal Page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to "private" via the tools in My Participant Center means your name will not appear in the participant search list and only people you personally invite will be able to support you.


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